> For the complete documentation index, see [llms.txt](https://docs.playcom.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.playcom.ai/getting-started.md).

# Getting Started

Welcome to Playcom, the leading iGaming platform for player communications, including:

* Agentic AI to assist players
* A comprehensive helpdesk for human agents
* Dozens of messaging channels and integrations

… and much more!

This knowledge base is a comprehensive guide to all aspects of Playcom and regularly updated.

***

## Platform Modules

The Playcom platform is broken into six primary workflows, referred to as modules:

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>AI Agents</strong></td><td>Manage AI chatbots and the channels they deploy to. Every chat begins with an agent serving as the first line of support.</td><td><a href="/dashboards/ai-agents.md">AI Agents</a></td></tr><tr><td><strong>Inbox</strong></td><td>Manage and respond to people in this dedicated helpdesk, across all channels for both realtime chats and email tickets.</td><td><a href="/dashboards/inbox.md">Inbox</a></td></tr><tr><td><strong>Livechats</strong></td><td>View all chats the were handed off by an AI agent to a user in your workspace.</td><td><a href="/dashboards/livechats.md">Livechats</a></td></tr><tr><td><strong>Tickets</strong></td><td>View and manage all tickets in a dedicated repository.</td><td><a href="/dashboards/tickets.md">Tickets</a></td></tr><tr><td><strong>Players</strong></td><td>View and manage all registered players in your audience in a dedicated CRM.</td><td><a href="/dashboards/players.md">Players</a></td></tr><tr><td><strong>Analytics</strong></td><td>Visualise and export your CX statistics and trends to gain actionable insights.</td><td><a href="/dashboards/analytics.md">Analytics</a></td></tr></tbody></table>

***

## Onboarding Steps

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{% step %}

### Generate your AI experience

Go to **AI Agents** to create, customize, and deploy AI to your favourite messaging channels.
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### Invite your team members

Select your **avatar >** Workspace **Settings** to configure branding, policies, and invite team members—including live agents that will chat with your audience.
{% endstep %}

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### Chat with players

Go to **Inbox** to see all conversations (facilitated by AI and live agents), and **Analytics** for reports on player trends.
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### Let us do the rest

Are you looking to get the most out of your AICX platform? [Book a call](https://calendar.app.google/pUrHebRWgdnYxBQF8) and let us guide you through setup and best practices.
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